Cash America/Enova Financial Services - Chicago, IL | October 2007 - April 2012
Customer Service Representative
Answer all inbound calls and communicated with customers in real time via live chat program to provide accurate product and service information. Replied and follow-up with customer request via phone and email. Provide loan extensions and process loan payments according to company guidelines. Identify documents to pass to appropriate internal departments via fax and email. Adhere to all company policies, procedures and practices. Perform Senior Customer Service Representative duties.
Federal Reserve Bank of Chicago - Chicago, IL | August 2005 - August 2007
Prepared and blocked deposits/cashletters for high speed sorter running. Groom rejects for medium speed sorters, ran medium speed sorters, corrected rejects items, handled image work process and managed cashletter table.
Various Temporary Agencies - Chicago, IL | May 2004 - July 2006
Input missing microline field on internal tickets and checks via NCR encoder machine. Distributed work to processors and adjusted accounts for out-of balance batches. Reconciled general ledgers and processed foreign items by posting credits, debits and fees, conversion rates to customer accounts, filing.
Harris Trust and Savings Bank/BMO - Chicago, IL | April 2001 - October 2003
Customer Service Specialist
Reconcile both the check adjustment research system in addition to all general ledgers at the end of shift to ensure accuracy and validity of all daily reports. Locate, evaluate and implement positive rectification for all operational discrepancies to ensure operational efficiency. Played an instrumental role in composing documentation outlining problems and rectification strategies; act as liaison between all involved parties and provide explanations accordingly
Northern Trust Bank (outsourced to Fiserv Solutions in 1999) - Chicago, Il | September 1985 - December 2000
Microtrain Technologies | 2014
IT Management +4
DePaul University | 1986
Langston University | 1984
Minor: Computer Science
Western Illinois University | 1985